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Facebook's aim is to create one-on-one conversations between their users and companies, to expand it’s reach in customer service. The chatbots will serve as robotic customer service reps, with weather updates, news and retail company services.Essentially anything that can help users carry out every day tasks, such as online purchases and mundane things like booking that cinema ticket you can’t be bothered to do on your lunch break.Simply type into the CNN section ‘what’s going on today? ’ and a whole host of information will be available on your screen. The features are available for developers as of today, but we’re hoping they become a universally used feature, ASAP.
The bots were originally left alone to develop their conversational skills.
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She's a proud New Jersey native and Boston College graduate. She's a proud New Jersey native and Boston College graduate.
The software will be developed as a separate solution.
The underlying technology will be available as a new Cyber Agent Technology platform that can potentially be integrated in custom projects for other customers.